About This Course
The difference between a self-employed person and a business owner is systems. This course builds the operational foundation that lets your business deliver consistent results whether you're working or not.
By the end of this course, you will:
- Have SOPs written for your 5 most critical business processes
- Know exactly when and how to hire your first team member
- Have a quality control system that catches problems before clients do
- Have personal operating systems that let you grow without burning out
Course Curriculum
Module 1: SOPs — Documenting Your Processes
What SOPs are, your Critical 5 processes to document first, a real SOP example, and where to store and share them.
Start Module →Module 2: Hiring Your First Employee or Contractor
Hiring threshold signals, employee vs. contractor distinction, the step-by-step hiring process, onboarding, and payroll basics.
Start Module →Module 3: Quality Control and Client Satisfaction Systems
Four levels of quality control, QC checklists, complaint handling that builds loyalty, and the NPS system for small businesses.
Start Module →Module 4: Managing Multiple Clients Without Burning Out
Capacity planning, time blocking, the priority matrix, client segmentation, energy protection, and the monthly business review.
Start Module →Ready to build a business that runs on systems?
Start with SOPs — the foundation that makes everything else possible.
Start Module 1